Taylor McIntire

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Taylor McIntire

IT Support Technician III · Archdiocese of Atlanta

Summary

Highly motivated, hard-working, and dedicated U.S. Air Force veteran passionate about IT and customer service, with experience spanning help desk support, client systems, networking, and Windows security.

Experience

IT Support Technician III

Oct 2025 – Present

Archdiocese of Atlanta · Atlanta, GA · Full-time

IT Support Specialist II

Sep 2023 – Oct 2025

Archdiocese of Atlanta · Atlanta, GA · Hybrid

  • Skills: Networking, Windows Security.

IT Support Analyst

Jan 2020 – Sep 2023

BrandSafway · Kennesaw, GA · Hybrid

  • Oversaw and maintained computer hardware and software systems.
  • Resolved technical issues involving customer accounts and company software by diagnosing and troubleshooting common problems.
  • Supported software integration efforts.

Local Registration Authority

Jun 2014 – Jun 2016

U.S. Air Force · Whiteman AFB, MO

  • Served as a Local Registration Authority for Public Key Infrastructure (PKI) digital certificates.

Client Systems Technician

Jun 2013 – Jun 2016

U.S. Air Force · Whiteman AFB, MO

  • Provided client-level IT support across hardware and software, including configuration and troubleshooting.
  • Replaced components and installed operating systems and applications.
  • Delivered end-user customer service; reported security incidents and carried out corrective procedures.

Sales Representative

Sep 2012 – May 2013

GNC · Canton, GA

  • Customer service and product knowledge; point-of-sale operation, store opening and closing, and deposits.

Skills

IT Support & Operations: Help Desk Support, Information Technology, IT Operations, Active Directory, Microsoft Outlook, Data Entry

Networking & Security: Networking, Network Security, Cybersecurity, Windows Security, Public Key Cryptography, Local Registration Authority

Professional: Customer Service, Problem Solving, Teamwork, Leadership, Public Speaking

Languages: English (full professional proficiency)

Certifications

CompTIA Security+ ce

Earned 2015

CompTIA A+ ce

Earned 2013

Education

Sequoyah High School

2009

Volunteering

Setup Volunteer, “Sesame Street Live” — USO

Jun 2014
  • Helped set up the event for more than 600 children and spouses of Air Force personnel.

Child Monitor — Airman & Family Readiness Center

May 2014
  • Monitored 31 children.