Taylor McIntire

IT Support & Customer Service

Taylor McIntire

IT Support Technician III Archdiocese of Atlanta

  • Canton, Georgia
  • U.S. Air Force Veteran
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About

I’m a highly motivated, hard-working, and dedicated U.S. Air Force veteran with a genuine passion for IT and customer service.

I fell in love with technology early: a home computer in the early ’90s, a GameBoy, and a typing class back in elementary school. My first cell phone was a Motorola Droid. That curiosity turned into a career helping people get the most out of their technology—from client systems support in the Air Force to IT support today at the Archdiocese of Atlanta.

Lately I’ve been delving into cloud computing and app development.

Experience

  1. Archdiocese of Atlanta

    Atlanta, Georgia · Full-time

    IT Support Technician III

    IT Support Specialist II

    Hybrid

    • Networking
    • Windows Security

  2. BrandSafway

    Kennesaw, Georgia · Hybrid

    IT Support Analyst

    • Oversaw and maintained computer hardware and software systems.
    • Resolved technical issues involving customer accounts and company software by diagnosing and troubleshooting common problems.
    • Supported software integration efforts.

  3. United States Air Force

    Whiteman Air Force Base, Missouri

    Local Registration Authority

    • Served as a Local Registration Authority for Public Key Infrastructure (PKI) digital certificates.

    Client Systems Technician

    • Provided client-level IT support across hardware and software, including configuration and troubleshooting.
    • Replaced components and installed operating systems and applications.
    • Delivered end-user customer service.
    • Reported security incidents and carried out corrective procedures.

  4. GNC

    Canton, Georgia

    Sales Representative

    • Provided customer service grounded in product knowledge.
    • Operated the point-of-sale system, opened and closed the store, and handled deposits.

Skills

IT Support & Operations

  • Help Desk Support
  • Information Technology
  • IT Operations
  • Active Directory
  • Microsoft Outlook
  • Data Entry

Networking & Security

  • Networking
  • Network Security
  • Cybersecurity
  • Windows Security
  • Public Key Cryptography
  • Local Registration Authority

Professional

  • Customer Service
  • Problem Solving
  • Teamwork
  • Leadership
  • Public Speaking

Certifications & Education

Certification

CompTIA Security+ ce

Earned 2015

Certification

CompTIA A+ ce

Earned 2013

Education

Sequoyah High School

Class of 2009

Volunteering

USO

Setup Volunteer, “Sesame Street Live”

Jun 2014

Helped set up a Sesame Street Live event for more than 600 children and spouses of Air Force personnel.

Airman & Family Readiness Center

Child Monitor

May 2014

Served as a child monitor for 31 children.

Contact

Have a question, an opportunity, or just want to connect? Send a note and I’ll get back to you.

You can also find me on LinkedIn.

Connect on LinkedIn